Posted on Sat, 06 Jul 2024

Part of our service was down for 24h

Users of our websocket-based python script could not access their clients for around 24 hours - since Jul 4, around 20:00 hours until we renewed it more that 24 hours later. Through an unfortunate series of miscommunications among colleagues, one of our subdomains had an expired certificate and we didn't notice it until it was too late. That caused our websocket-based python script to fail to connect to our server and those clients were marked as offline until we renewed the certificate. The websocket-based service is now back online and we are doing the post-mortem analysis in order to prevent such failures in the future.

We apologize to our clients who were affected by the outage.



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